The estimated number of days required for overseas delivery is as follows.

South Korea: Approximately 3-7 business days after shipping

America: About 5-10 business days after shipping

France: Approximately 5-10 business days after shipping

The above is a guideline, and delivery times may take longer than usual depending on the destination area, customs clearance procedures, local delivery conditions, weather, busy seasons, and other unavoidable circumstances.

Shipping charges for international shipping vary depending on the destination country, the weight and size of the ordered product, and the shipping method.

Exact shipping charges can be found on the checkout screen.

Please note that free shipping campaigns and free shipping conditions for domestic shipping may not apply to overseas shipping.

For overseas deliveries, in addition to the product price and shipping charges, the following costs may be charged by the customs office or shipping company of the destination country.

• • Customs duties
• • Import duties
• • VAT, Value Added Tax
• • Customs fees
• • Other taxes and fees incurred in the destination country.

These costs are the responsibility of the customer.

Our sales prices and shipping charges do not include customs duties, import taxes, VAT, etc. that occur in the destination country.

Additionally, the amount and timing of these charges will vary depending on the laws and regulations of the destination country, customs, and delivery company regulations.

Please note that we are unable to advise you of the exact amount in advance.

If the customer refuses to pay duties, import taxes, VAT, customs fees, etc., the product may be held, returned, or disposed of in the destination country.

In that case, the following costs incurred will be borne by the customer.

• • Round trip shipping charges.
• • Return shipping fee
• • Customs fees
• • Storage fee
• • Other costs incurred by the shipping company or customs.

In addition, if the product is returned to our store due to unpaid customs duties, import taxes, etc., refusal to receive the product, long-term absence, incorrect address, etc., we may refund the amount minus the above costs from the product price.

Even if the item is returned or discarded, shipping charges and various handling charges will not be refunded.

For overseas deliveries, customs clearance procedures will be conducted at the customs office of the destination country.

Depending on the status of customs clearance procedures, the expected delivery date may be delayed.

Additionally, customs or the delivery company may request confirmation from you or the submission of additional documents.

In that case, please take care of it yourself.

Our store will not be held responsible if delivery is delayed, returned, or discarded due to customer delays.

When ordering, please provide accurate shipping address, name, phone number, and email address.

In the following cases, delivery may be delayed, returned, or undeliverable.

• • If the address is incorrect.
• • If the postal code is incorrect.
• • Incomplete phone number?
• • If the building name or room number is missing
• • If the delivery company cannot contact the customer.

Changes to the shipping address after the order has been confirmed may not be possible depending on the shipping preparation status.

Some products may not be able to be shipped overseas due to the laws and regulations of the destination country, customs, and delivery company regulations.

Examples of products that may not be delivered:

• • Liquids
• • Sprays
• • Products containing batteries
• • Products containing materials derived from animals and plants
• • Food
• • Cosmetics
• • Pharmaceuticals and quasi-drugs
• • Other products subject to import regulations in each country

Even after your order has been completed, if it is determined that delivery is not possible, we may cancel your order.

As a general rule, the following rules apply to returns and exchanges for items shipped overseas.

Returns/exchanges due to customer convenience

As a general rule, we do not accept returns or exchanges for products shipped overseas due to customer convenience.

Examples of customer convenience:

• • The size doesn't fit.
• • Different from the image
• • I made a mistake in my order.
• • Customs duties and import taxes were higher than expected.
• • Delivery took a long time.
• • Refusal to receive the item.

In case of defective product or incorrect delivery

If the product is defective or you receive a product that is different from what you ordered, please contact us after receiving the product. Please contact us within 7 days.

For verification purposes, we may ask you to provide the following information:

• • Order number
• • Photos showing the condition of the product
• • Photos of the outer box/packing materials
• • Photo of shipping label
• • Details of defective location

After checking with our store, we will issue a replacement or refund.

We cannot accept returns or returns without prior notice.

Please note the following regarding refunds for international shipping orders:

• • Shipping charges are generally not refundable.
• • Customs duties, import taxes, VAT, customs fees, etc. are not refundable.
• • Differences due to exchange rate fluctuations are not refundable.
• • Fees charged by credit card companies, payment services, banks, etc. are not refundable.
• • Refunds will be made to the payment method used to place the order.

If the item is returned due to refusal of delivery, long-term absence, incorrect address, unpaid customs duties, import taxes, etc., we may refund the amount minus the round-trip shipping fee and various fees.

Changes or cancellations after the order has been completed may not be accepted depending on the shipping preparation status.

Especially for overseas deliveries, we may not be able to accommodate cancellations, delivery address changes, or product changes after shipping preparations have begun.

If you wish to make any changes, please contact us as soon as possible.

If you have any questions regarding overseas shipping, please contact us using the inquiry form.

When contacting us, please include the following information to expedite your inquiry.

• • Shipping country
• • Desired product name
• • Order number
• • Inquiry details